Refund Policy

Device Masters NG LTD

Effective Date: January 23, 2025

1. Introduction

Device Masters NG LTD (“we,” “us,” or “our”) is committed to providing our customers with high-quality products and services. This Refund Policy outlines the circumstances under which we offer refunds for our products and services. By purchasing products or services from us, you agree to the terms of this Refund Policy.

2. Product Refunds

2.1 General Refund Policy

We offer refunds for products under the following conditions:

• Defective Products: If you receive a defective product, you may request a full refund or replacement within [number] days of the purchase date.
• Damaged Products: If a product is damaged during shipping, you may request a full refund or replacement within [number] days of receiving the product. You must provide evidence of the damage, such as photos or a video.
• Unsatisfactory Products: If you are unsatisfied with a product for any reason, you may request a refund within [number] days of the purchase date. The product must be returned in its original packaging and condition.

2.2 Non-Refundable Products

The following products are non-refundable:

• Software: Software licenses, once activated, are non-refundable.
• Consumable Products: Consumable products, such as ink cartridges and paper, are non-refundable once opened.
• Special Order Products: Products that are specially ordered for you are non-refundable.

3. Service Refunds

3.1 General Refund Policy

We offer refunds for services under the following conditions:

• Unsatisfactory Service: If you are unsatisfied with a service, you may request a refund within [number] days of the service date. You must provide a detailed explanation of your dissatisfaction.
• Service Not Rendered: If we fail to provide a service that you have paid for, you may request a full refund.

3.2 Non-Refundable Services

The following services are non-refundable:

• Consultations: Consultation fees are non-refundable.
• Training: Training fees are non-refundable once the training has commenced.
• Support: Support services are non-refundable once rendered.

4. Refund Process

To request a refund, please contact us at [email protected] or [+234 (0) 803 409 8888]. You must provide your order number and a detailed explanation of your reason for requesting a refund.

We will process your refund request within [number] business days. Refunds will be issued to the original payment method.

5. Exceptions

We may make exceptions to this Refund Policy in certain circumstances, such as in cases of extenuating circumstances or customer loyalty.

6. Changes to this Refund Policy

We may update this Refund Policy from time to time. We will post any changes on our website and notify you as required by law.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

• DeviceMasters NG LTD
• 162 Oron Road, Uyo, Akwa Ibom, NG
• +2349162945057
• info@devicemastersngltd.com
• devicemastersngltd@gmail.com